Refund Policy
This Refund Policy explains how TapTap Labs LTD handles refunds for software development, digital services, platform-related work, and other digital deliverables.
Company details
TapTap Labs LTD
Company Number 17225645
Office 620 Initial Business Centre
Wilson Business Park
Manchester
M40 8WN
United Kingdom
Email: contact@taptap-labs.com
Digital and development services
TapTap Labs LTD provides software development, platform engineering, mobile application development, backend infrastructure, and other digital or technical services. We do not operate as a physical retail store.
Refund eligibility
Refund requests are reviewed case by case. Refunds may be considered where a payment was made in error, duplicate billing occurred, a service was not started, or a written agreement provides for a refund.
Non-refundable items
Unless otherwise agreed in writing, fees for completed work, delivered digital services, work already started, consulting time, custom development, technical planning, implementation work, third-party costs, and approved milestones may be non-refundable.
How to request a refund
To request a refund, contact contact@taptap-labs.com with your company name, invoice or payment reference, payment date, amount, and reason for the request.
Review timeframe
We aim to review refund requests within 10 business days. Approved refunds will normally be returned to the original payment method where possible, subject to bank, payment provider, and compliance processing times.